CASASALVO (“we,” “our,” “us”) values the privacy, dignity, and rights of our guests, employees, and partners. This Privacy Policy explains how we collect, use, and protect information obtained through our website, our restaurant, our CAFÉS, and our private dining services (collectively, the “Services”). By accessing or using our Services, you consent to the terms outlined in this policy.

 

1. Information We Collect

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We may collect personal information in the following ways:

• Directly from guests when making reservations, completing contact forms, or subscribing to communications.

• Automatically through website usage data, cookies, and analytics tools.

• On-premises when visiting our locations, through security systems, event photography, and other operational practices.

• From third parties such as booking platforms, media partners, or affiliates.

Types of data collected may include names, contact information, payment details, reservation history, and preferences.

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2. How We Use Information

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Information collected may be used to:

• Provide reservations, services, and guest experiences.

• Communicate with guests regarding inquiries, bookings, and promotions.

• Improve our website, menu offerings, and hospitality services.

• Comply with legal, safety, and regulatory requirements.

• Support operational and business purposes, including marketing, analytics, and event planning.

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3. Accessibility & ADA Compliance

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CASASALVO is committed to digital and physical accessibility. Our website strives to conform with WCAG 2.1, Level AA guidelines, and our facilities comply with the Americans with Disabilities Act (ADA) wherever applicable. Guests who require accommodations are encouraged to contact us in advance, and we will make every reasonable effort to meet accessibility needs.

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4. Whistleblower Protections

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CASASALVO maintains a culture of transparency and accountability. Any employee, contractor, or guest may report concerns about misconduct, safety, or compliance without fear of retaliation. Reports may be submitted confidentially, and CASASALVO commits to reviewing and addressing such concerns in good faith. Retaliation against whistleblowers is strictly prohibited.

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5. Gender & Inclusive Language Release

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For purposes of convenience, words used in the masculine, feminine, or non-binary form in this policy are intended to include all genders equally. CASASALVO is committed to inclusivity in both our written communications and our guest experiences.

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6. Photo & Likeness Release

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By entering CASASALVO’s restaurant, CAFÉS, or event spaces, you grant CASASALVO the right to capture, use, and publish photographs, audio, or video that may include your image or likeness. Such media may be used for marketing, promotional, or operational purposes in print, digital, or social media formats. If you prefer not to be photographed or recorded, please notify management upon arrival, and we will make reasonable efforts to accommodate your request.

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7. Multi-Location Applicability

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This Privacy Policy extends to all CASASALVO locations and services, including the flagship restaurant, CAFÉS, and private dining experiences, whether operated directly or through affiliates.

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8. Data Protection & Security

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We implement commercially reasonable measures to protect the personal information we collect. While no method of transmission or storage is completely secure, we maintain appropriate safeguards to minimize risks of unauthorized access, loss, or disclosure.

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9. Sharing of Information

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We do not sell guest data. Information may be shared only in the following instances:

• With trusted third-party vendors who perform services on our behalf.

• When required by law, regulation, or legal process.

• To protect the safety, rights, or property of CASASALVO, our guests, or the public.

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10. Children’s Privacy

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Our Services are not directed toward children under 13. We do not knowingly collect personal data from children.

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11. Updates to This Policy

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CASASALVO reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

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12. Contact Us

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For questions, concerns, or to exercise rights under this policy, please contact us:

CASASALVO
195 Spring Street
New York, NY 10012
Email: info@casasalvonyc.com
Phone: (insert main line)